Q: Where do we start?
A: If you have never been involved in a renovation or restoration process it can be a bit intimidating to know where to start.
The Initial Contact:
This is probably the most important step as it allows us to begin a dialogue that helps us understand each other. You will start to get a sense of who we are and how we would approach your project. It allows us to understand your vision and what you are trying to accomplish. From here we then set up a time to meet.
The Project Brief:
We have established that we may be the right fit for you and your project so we meet you at your home to get to know each other better and to get a clear visual understanding of your needs, wants and wishes. We take a detailed project brief noting measurements preferred finish materials that you would like and generally talk through the project to ensure that we can provide you with an accurate quote.
For larger projects like additions or a complete home remodel we would put together a design agreement that clearly outlines the costs for a complete set of construction plans. It will include what we will do and how we will help you get to that final design decision.
With final construction plans in hand or for projects like kitchen and bathroom renovations or log and wood siding restorations we put together a complete quote outlining exactly what we will do and what is included. Our quotes have been regarded as the most thorough in the industry by our customers. There will be no surprises.
By this point we should have developed a level of trust and comfort with each other so we both know it is the right fit and is now just a matter of agreeing to the scope of the project and the associated investment that goes with it. You will have enough in hand to make an informed decision. The decision to engage Spotlight Home and Lifestyle comes with a peace of mind that you have made the right decision for your home and family.
The Project Plan:
For most projects, depending on size and complexity, we will develop a week-to-week or even a day-to-day project plan so that you know what to expect. This can be especially helpful to know for example when you may be without a kitchen and need to fire up the BBQ ore even go out for the evening.
With everything in place we simply execute the plan. We provide daily updates which may be a simple conversation at the end of the day or an extensive email with photographs. This has proven helpful for our customers who are out of town or country during the project.
The Change Order:
As with any project there are times where things may change. These generally fall into two categories, a) you change your mind or want to add something or b) during the tear-out or demolition we find something unexpected behind walls or in other hidden areas that requires attention.
In each case we understand your change or we present the best solution to the issue and create a detailed change order with the associated cost difference, up or down, and present it to you for signature so that you always know the bottom line. Again, there should never be any financial surprises at the end of the project.
Once we have completed and cleaned up the project site, again depending on the size and complexity of the project, we create a detailed checklist and walk through the project with you to ensure every detail meets or exceeds your expectations. Once completed we present the final invoice and your project is complete!