Spotlight Home and Lifestyle Review – June 2017
Our Introduction to Spotlight Home and Lifestyle
Our first contact with Garnet was a spontaneous telephone call we made last Fall seeking information about replacing our cottage deck. Despite having never met, Garnet spent a great deal of time with us on the phone providing friendly, constructive guidance. We immediately felt we were his only customer and during our talk, never had the impression he had other things to do. What was refreshing was his approach; Garnet asked us questions about how we wanted to use the deck, inquired about our lifestyle and primarily wanted an understanding of our requirements. Quite a refreshing contrast to other contractors who ‘told’ us what they were going to build for us.
We met several times, again so Garnet had a good understanding of our scope, budget and needs. He fully explained the process for engagement, construction and changes we may want as we progressed.
While small in number, impressive in composition. Al, with decades in the business was a fount of knowledge and always had amusing stories to tell. Phil, ‘carpenter extraordinaire’, demonstrated skills and knowledge in so many different areas of the construction – foundation, framing, roofing, fine finishing; the list goes on. Blake – a true workhorse, focused on the activities at hand in addition to planning the next day, demonstrated great skills across so many varied project components. Vic, while a later arrival to the team, usually showed up first! She showed true dedication in ensuring all was ready for the day’s work and you can see she enjoyed what she was doing. Her future in the industry appears bright indeed. Mike, our Production Manager; collegial, knowledgeable but perhaps most importantly, responsive to our questions, changes and kept us informed along the way with future schedules.
The crew arrived in November 2016 and we were immediately impressed with their high level of professionalism and genuine friendliness. Always top of mind was reducing our level of inconvenience during this major undertaking. Working during the winter months created some challenges indeed, however the team was undaunted.
The word ‘craftsmanship’ immediately comes to the forefront. Right from the construction of the foundation, through framing and final touches, the quality of the build was impressive indeed. Imagine tolerances so fine they rival fine furniture making techniques. Attention to local building codes and inspections was top of mind at all times. It was the attention to those fine details that continue to impress not only ourselves but friends and visitors. You know you’ve hired a good firm when the building inspector indicated that in twenty years of building inspections he had never seen a more substantially or finely built deck.
Calling the project a ‘deck’ is actually an understatement: 8’ x 8’ posts, engineered beams, a beautifully designed pine panelled 3 season sun room meticulously integrated into the existing house and roof line, and the use of miter joints all added to a professional outcome.
All sub-contractors on site were friendly and polite, professional and of high quality. Their arrival times were on schedule and their support of the team evident. It is easy to see Spotlight has long-standing relationships with all of them and they clearly work very well together.
The project came in exactly on the approved budget, save changes we made along the way. As expected, these changes were scoped, priced and required our approval prior to starting.
Always excellent! Garnet visited weekly to review the progress and to address any questions or concerns we had. Any changes to schedules were communicated in advance. The day to day demeanour of the workers was always pleasant and professional.
Family, friends and visitors’ reactions continue to be ‘AWESOME’, ‘BEAUTIFUL’, and ‘INCREDIBLE’. The build has in fact not only increased the value of our property substantially, but visibly improved the entire finish of the house. Visitors across our small bay shout out accolades and positive remarks about the finished project as do boaters when going by. People are generally astounded when given tours of our 850’ square feet of new living space.
If we were to have performed a post implementation review of the project with the team, the “Did-Wells’ list would be lengthy and the “Do Better’ list would be inconsequential.
What more could you ask for? If you are considering a building project and want it to be on-time, on-budget and create an exquisitely built finished product exactly to your specifications, don’t hesitate to engage Spotlight Home and Lifestyle. You will not regret it.
Two Complete Bathroom Renovations in Buckhorn
A few years ago, Spotlight Home and Lifestyle completed a restoration project on our log home to our complete satisfaction. As such, Spotlight was an obvious choice for us when came time to consider the renovation of our two bathrooms. From the initial estimate to the finished product, Garnet and his staff demonstrated a high level of professionalism and impressive workmanship.
We were particularly pleased with how Garnet took the time to truly understand what we were looking for both in terms of the finished product and of the quality of work desired. Garnet answered all of our questions and was so patient with us, making sure we understood all that would happen. The quote was outlined in detail and explained carefully. From the first time we spoke with Garnet, through the estimate, planning, choosing materials, demolition and construction, Garnet and the crew were wonderful.
As absentee owners, it was important for us to be able to trust in our contractor. Garnet was always easy to get in touch with and followed up with us on a regular basis. Garnet and his crew always showed up when they said they would. They were careful around our property and cleaned up every day. Garnet directed us to great people to select tiles and plumbing fixtures and pulled all of our ideas together into a great laundry room and a beautiful, relaxing and functional bathroom. Our bathrooms turned out to be everything we had imagined.
We will recommend him highly to anyone else who needs a renovation done. Thanks so much Garnet and crew, we are so pleased with your work.
Wall Removal & Kitchen Renovation in Peterborough
We met Garnet at a home show when we were first entertaining the idea of renovating our kitchen. We were immediately impressed with the photographs of his work, and with his professionalism. He inspired confidence in us, and Spotlight became the standard by which we measured every other renovation company we considered. It was the only company that seemed prepared to take on the entire renovation from start to finish and the service we were promised by other companies paled in comparison.
Garnet took care of every detail and he and his team kept us well informed about the progress and next steps of the renovation. Garnet really listened to what we wanted and was very flexible and patient. He and his team always showed up when they said they would and followed through on every aspect of the project. Any questions and concerns we had were addressed promptly and satisfactorily. We were impressed by the respect and consideration with which we were treated by every person associated with Spotlight. We especially appreciated the temporary sink, faucet, and counters which allowed us to use the kitchen during the time we waited for the quartz counters to be completed. There was a minimum of disruption to our lives and the final result is fantastic!
I would not hesitate to recommend Spotlight to my friends and family.
Deck Restoration In Buckhorn
We want to thank you for the fine work you did for our deck. It was a major undertaking to glass blast 1300 square feet of deck and 175 running feet of railing and balusters of all the 15 years accumulation of previous stain. Doug and his crew were here promptly each morning and worked diligently on the day's tasks. They were polite to us and answered our questions that we had as they proceeded on their job.
We appreciated that you always kept us informed about the work schedule. You answered our phone calls and emails promptly. You were able to solve any problems we had immediately and effectively. You went the extra mile for us!
The finished product is more than we expected. The colour fits in well with the log walls. We especially like the texture that the blasting process created. It gives us much better grip and therefore much safer when we walk on it.
We are very pleased with your work. We would recommend Spotlight to others who are considering a similar undertaking.
Chink Restoration In Cameron
This past summer I had the opportunity to have Garnet Northey and co-workers of Spotlight Home & Lifestyle Inc. do the chinking of my log home in Cameron. I must admit I was very appreciative and impressed with the work and the work ethic these people have. It was formidable.
The job was done with a minimum amount of displacement in a very courteous and respectful manner. They made sure the job was done properly, stand behind their work and promise to follow up should there be any discrepancies that occur after the work was done.
I am very please with the job done and would strongly recommend them for any other projects of my own or that any one else would be seeking form them in the future.
Peterborough Porch Creation
We just wanted to let you know that we finalized everything with the city (Peterborough) and they are very happy with the results of the porch project. Many thanks to you and your staff for the level of professionalism and high quality standards demonstrated. Feel free to pass on our names and contact information for any references.
Main Floor & Kitchen Reno
Spotlight Home and Lifestyle has made our main floor and kitchen renovation a positive experience. Our renovation turned out beautifully and went without a hitch. Garnet and his crew and trades respected us, our home, our movement within our home and the safety of our four children. The attention to detail was a welcome relief. From the moment we met with Garnet to have an estimate done we were impressed by his professionalism. Our entire renovation was mapped out, organized and kept on schedule. There were no surprises and everything was clear and in writing. Spotlight Home and Lifestyle out shone our expectations! Thank you Garnet and your team. We will be doing business with Spotlight Home and Lifestyle in the future.
Log Home Restoration
Garnet, you made everything so easy right from the initial meeting, (prior to purchasing the cottage), with the real estate agent when is was convenient for him and us to giving a quick estimate at the time that was pretty darn close to the completed project. It was wonderful that you were so full service. From washing the whole log home, decks and out buildings, that were beyond overdue, to repairs, maintenance and re-staining, matching original colours and preserving the cottage we had just purchased and loved. It is great to have someone like you to look after our favourite things.
Mississauga Lake Renovation
From the very first meeting, we were impressed by Garnet’s professionalism. His quote was detailed and thorough, and when the job was completed, there were no hidden amounts added, even though we presented Garnet and his team with several changes and challenges. Living overseas and managing renovations presents unique challenges. However, Garnet updated us on a regular basis through email and photos and was always available to answer any questions.
Garnet was helpful with the creative aspects of the project and would always go the extra mile to make sure everything was perfect. As an example, when we couldn’t find the type of mirror we wanted, Garnet located a tinsmith who he worked with to ensure we received exactly the custom design we were looking for. When we did have the opportunity to visit, we were extremely impressed with Garnet and his staff, (Sarah and Brendan), who were extremely professional.
The end result of the renovation is absolutely beautiful. The workmanship and attention to detail is outstanding. We were so impressed with Garnet and the entire Spotlight team we just asked them to start a new and larger project.
In 2010, we bought a century farmhouse that was in need of serious repair. One component needing attention was our front porch as it was structurally unsafe and aesthetically neglected.
We chose Spotlight for the restoration of our porch because not only was Garnet open and honest with the quoting process but he truly listened to our needs/wants and took the time to make sure everything was covered. He reconstructed the porch and replaced the structural beams and posts rather than just doing patch jobs and band-aid solutions as another company had offered for a comparable price. Spotlight carefully copied the original post and gingerbread design for historical accuracy, showing a commitment to detail. The worksite was kept safe and clean and the project on-time and on-budget. We are very pleased with the results and have heard positive comments from neighbours and visitors as well. We highly recommend Spotlight to others needing high quality workmanship.